J7 · Help
Help and
questions.
Quick answers about grades, the warranty, repairs and collecting in store. Cannot find yours? Call or email the shop.
U1 · Questions
Common questions
Tap a question to open the answer.
What do the grades mean?
Every phone is graded A, B or C. Grade A looks like new with 90 to 100% battery health. Grade B has light wear and 80 to 89%. Grade C shows visible wear and 70 to 79%. Every grade works perfectly.
Is there a warranty?
Yes. Every phone comes with a 12-month warranty, and you can bring it back to our shop on Granby Street for help.
What do you check before you sell a phone?
Every phone goes through our 25-point check: screen, Face ID, cameras, speakers, charging, battery health, signal, network lock and more. Then we wipe it and reset it.
Is the last owner's data gone?
Yes. Every phone we sell is fully wiped and gets a clean install before it goes on the shelf.
How long does a repair take?
Most repairs are ready within 1 to 2 working days. We'll let you know when it's ready to collect.
Can I collect in store?
Yes. Choose collection and pick up from our shop at 125 Granby Street, Liverpool. We'll email you when it's ready.
Are the phones unlocked?
Ask us about any phone and we'll confirm its network status before you buy.
Do you buy phones?
Yes. Tell us the model and condition on our Sell your phone page and we'll make you an offer.
U2 · More help
Read the details
J1
Warranty
What the 12-month warranty covers and how to claim.
J2
Returns
Cancelling an order, faulty phones and how to return one.
J3
Delivery and collection
Collect in store, and how we let you know it is ready.
J4
The lab
How we test every phone, check by check.
J1 · Get in touch
Still need a hand?
Call 07549 970000 or email supports@g-techpro.co.uk. Please call ahead for opening hours if you want to visit.