In short
- Bought online? You can cancel within 14 days of delivery.
- Phone faulty? You can reject it within 30 days and ask for a refund.
- After 30 days, we repair or replace a faulty phone.
- Contact the shop before you send anything back.
Changing your mind (14 days)
If you bought online, you can cancel your order within 14 days of delivery. If you chose to collect from our shop, the 14 days start on the day you collect it.
Tell us you want to cancel by calling or emailing the shop. Then send the phone back in the condition you received it, with everything that came in the box.
We refund what you paid for the phone once we have it back and have checked it.
If a phone is faulty (30 days)
If a phone has a fault, you can reject it within 30 days of delivery and ask for a refund. Tell us what is wrong and we will look at the phone. Faults caused by damage after you bought it are not covered.
After 30 days
If a fault appears after the first 30 days, we will repair or replace the phone. Your 12-month warranty also applies: see our warranty page.
How to send something back
Contact the shop first. Call 07549 970000 or email supports@g-techpro.co.uk and tell us your name, what you bought and why you want to return it. We will tell you how to send it back.
Please do not post anything before you have spoken to us.
Your legal rights
This policy does not affect your legal rights as a customer.