J8 · Warranty
A 12-month
warranty.
Every phone comes with a warranty. If it develops a fault that is not caused by damage, bring it to our shop on Granby Street or call us.
months of warranty
on every phone
U1 · What it covers
Covered and not covered
Covered
- Faults with the phone that are not caused by damage.
- If it is a covered fault, we repair or replace the phone.
Not covered
- Damage after you bought the phone, such as drops, cracks and liquid.
Not sure which side your problem falls on? Call or visit and we will take a look.
U2 · Making a claim
How to claim
- 1
Call or visit
Call 07549 970000, email supports@g-techpro.co.uk or bring the phone to 125 Granby Street. Please call ahead for opening hours.
- 2
Tell us what is wrong
Tell us which phone it is and what it is doing.
- 3
We look into it
We check the phone and tell you what happens next.
U3 · Your rights
Your legal rights are not affected
This warranty is on top of your legal rights as a customer. It does not replace them or make them smaller.
For cancelling an order, rejecting a faulty phone and how to send something back, read our returns and refunds policy. For collecting an order or a repair, see delivery and collection.
DraftTo confirm with G-TECHPRO: what counts as a fault, whether battery wear is covered, whether we repair, replace or refund, and what proof of purchase you need.
J1 · Get in touch
Need to make a claim?
Call 07549 970000 or bring your phone to 125 Granby Street.